Last Updated: March 2026

When will I receive my items?
Orders are processed within 1 business day (Mon–Fri). Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, and generators are shipped by freight and typically arrive within 3–7 business days depending on your location. Once shipped, you will receive a tracking number via email.

If your order hasn't arrived within 7 business days, please contact us at contact@suttoko.com — we're happy to help.
Where is my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the 'Order Status' section on our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, and Apple Pay.
What is your return policy?
You may return items within 90 days of delivery. We accept returns of both defective and non-defective products, including new and slightly used items. No restocking fees. To initiate a return, email us at Contact@suttoko.com.
Do you accept pre-paid gift cards?
No, we do not accept pre-paid gift cards at this time.
Do you ship internationally?
Currently, we only ship within the United States.
Your website isn't loading. What should I do?
If you're experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.
I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you're encountering so we can assist you promptly.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, contact us immediately. If your order hasn't shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.
What happens if my order is returned to sender?
If your package is marked as "undeliverable" and returned to us, we will reship it to you at no additional cost.
How do I exchange an item?
For exchanges, please email us at Contact@suttoko.com, and we will guide you through the process.
What should I do if my item arrives damaged?
If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.
What if I received the wrong product or a defective item?
We sincerely apologize for any mistakes. Please email us at Contact@suttoko.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.
Customer Support
We provide customer support. Feel free to contact us anytime.

📍 Address: 6891 Grand Ave, Billings, MT 59106, USA

✆ Phone: +1 406-225-1549

✉ Email: Contact@suttoko.com

🕐 Business Hours

Mon – Fri:  9:00 AM – 5:00 PM

Saturday:  9:00 AM – 3:00 PM

Sunday:  Closed