Last Updated: March 2026

Shipping & Delivery

Where do we deliver?
We ship across the United States.

Shipping Cost
Enjoy Free Standard Shipping on all orders.

Delivery Details

  • Handling Time: 1 business day (Mon–Fri)
  • Transit Time: 1–3 business days (Mon–Fri) for small and medium-sized items
  • Order Cut-off Time: 11:00 PM MST (UTC -7)

Oversize & Freight Items

Some large or heavy items — such as ride-on mowers, storage sheds, and certain generators — may ship via freight (LTL) carrier rather than standard parcel delivery.

• Freight deliveries are curbside by default (driver delivers to the curb or driveway)

• A delivery appointment will be scheduled with you in advance

• Please inspect the item carefully before signing the delivery receipt

• If you notice visible damage, note it on the delivery receipt and contact us immediately at Contact@suttoko.com

• Freight transit times may be longer than standard delivery — typically 3–7 business days depending on location

Multiple Addresses

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

Order Status & Tracking

Once shipped, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking updates.

If your order hasn't arrived within 7 days, email us at Contact@suttoko.com with your name and order number.

Returns & Exchanges

You can return an item within 90 days from the delivery date. To qualify:

• We accept returns of both defective and non-defective products

• We also accept returns of new and slightly used products

Customer Support

We're available for any inquiries.

📍 Address: 6891 Grand Ave, Billings, MT 59106, USA

✆ Phone: +1 406-225-1549

✉ Email: Contact@suttoko.com

🕐 Business Hours

Mon – Fri:  9:00 AM – 5:00 PM

Saturday:  9:00 AM – 3:00 PM

Sunday:  Closed